iWYZE is a customer-centric organisation that is committed to not only giving our customers the best service possible, but also to connect with them on an emotional level.
MAGICAL MOMENTS
Mar 8, 2024
Our client, Mrs. May Stevens's*, house was recently broken into and her vehicle and belongings were stolen.
We visited her to share the news that her claims had been successfully processed. We delivered the items that were stolen, as part of our settlement. As a gesture of empathy and support after this distressing event, we also shared a meal together.
I am not only pleased with the claims outcome, but also deeply appreciative of the personal touch and time spent with the iWYZE claims team.
My experience just shows the commitment by iWYZE, by going above and beyond for us as clients, during our most difficult times.
Thank you very much
Kind regards
May Stevens
Jul 7, 2023
Mrs Mthembu’s* house was hit by a severe hailstorm. The hail was as big as chicken eggs. It broke gutters and 7 aluminium windows. Our customer and her 3 month old granddaughter were in the house at the time. They were very scared. Windows were shattering around them. Magical Moments sent the family a care voucher.
Thank you very much! 😍 I don't have words.😅😅😅 It brings joy and happiness to the family @large.❤️❤️❤️
My smile is back!😍😍😍
Thank you once more iWYZE. Thanks once more my loving sister. I will always appreciate you. 😍 I bought groceries with my voucher.❤️❤️
Mrs Mthembu*
Jun 5, 2023
Ms. Ramaisa* bought her first vehicle at the age of 35 and it was her proudest moment. She experienced a horrific accident where her vehicle was a code 4 and she survived scratch free. During our telephonic chat, Ms. Ramaisa said that she still has flashbacks of the accident and is very scared to get into any means of transport now. She kept on saying that she is blessed to still be alive and only had a small bruise on her arm. She went to the hospital after the accident, but it was not even necessary for any medication. She did not even suffer from any pain.
Thank you for your call and my care voucher, it filled me with so much joy and excitement.
And such loving and caring calls even from strangers, makes one feel special and carry you thru the day. ❤️
Thank you iWYZE! It creates a sense of paying it forward.
Imagine you walk pass a stranger and that person says you are beautiful 😅😅the entire day you will be checking yourself in the mirror; all smiles. 🙃
Or if you are in traffic and you indicate to change a lane, and someone flick the lights and open for you. 😅😅
Oh no, now I miss the driving language thru our cars. 🙃❤️😍❤️
Thank you again, iWYZE
😍❤️😍
Ms. Ramaisa
Jun 5, 2023
‘Mr. Mahlaba* had a burglary at home. He was not home when it happened and when he arrived back home, he discovered his items were stolen, this really affected the client emotionally as his also dealing with an extremely sick wife who is recuperating at her parents’ home.’
Magical Moments reached out to Mr. Mahlaba. He is very traumatised, cannot sleep, and find it difficult to concentrate on the present moment. He also said that his wife is still very sick, and he is incredibly grateful that she and their two-year-old son were at her parents during the burglary.
Good morning,
Thank you iWYZE, our care voucher means a lot to me and my family.
I got chills during the conversation, realising that iWYZE thought about us and are concerned about us, as a family. Much appreciated.
Mr. Mahlaba*
Feb 9, 2023
Our customer, Miss Nkiwane*, has been in and out of hospital for several medical procedures, going through a very difficult and challenging time. Magical Moments reached out to her and delivered a care pack, showing our support and bring her some happiness, under the current tough circumstances.
Ma'am I've received my goodies 😊 and I'm loving everything that came into those beautiful boxes, wow you guys! What A surprise!!! 😮
You left me with no words but a huge #smile on my face.. I'm still asking myself what kinda manner of love is this?
- Thank you for your Love.
- Thank you for your Kindness.
- Thank you for the words of Encouragement, thank you for your Generosity, thank you for the cards, clearly you prepared this out of love with my initials in it 😊
- Thank you 🙏
May God almighty continues to Bless you, And Enlarge your territories.
God Bless you iWYZE Magical Moments Team!
"YOU ARE THE BEST!! 🌹
Aug 18, 2022
Stories of iWYZE showing Kindness and Care during Mandela Month.
Happy Mandela Day! Thank you so very much! Thank you just received my vouchers 🙏🏼
Miss Cele*
Good afternoon,
Thank you so much for the vouchers. You are such an outstanding company!
Mr Mokoena*
Aug 18, 2022
Ms. Rebecca Zitha and her unborn child were in an accident and reached out to iWYZE to report the incident.
This email serves as an appreciation note from me and my unborn baby.
I just wanted to inform you that we received our heartfelt care pack, filled with a bundle of happiness yesterday afternoon.
Both me and my unborn are healthy and doing our best to stay well and positive after the accident.
Thank you so much for the wishes and the lovely care pack. May you and everyone who were part of this gesture be blessed with more life, prosperity and grace.
Thank you so much
Warm regards 🙏❤️
Jun 6, 2022
Our customer Mrs Sheryl Ngoepe* (8 months pregnant) was involved in a high impact motor vehicle accident on her way for her check-up. The shock resulted in her baby boy, Lerato, being born the next day. Both mom and baby are doing fine with no serious injuries.
A personalised Magical Moments care pack was sent to the family. Dad Isaac and Lerato’s sister also received a special surprise.
We are Happy this side, care pack received 💕💕💕💕💕💕💕💕💕💕💕
❤️❤️❤️❤️❤️❤️❤️❤️ Thank you soo much iWYZE for the support, love and care ❤️❤️❤️❤️❤️❤️
Don't know how to express my feelings right now💕💕💕💕💕💕💕
I will forever stay with iWYZE 😊
May 3, 2022
Our client, Miss Nkosi, was driving with her husband-to-be, future in-laws and child, from the wedding venue after finalising the arrangements for their upcoming wedding. Unfortunately, they were involved in an accident and their vehicle overturned. They were all taken to hospital. Luckily, they did not sustain serious injuries, but the family is severely traumatised.
A care pack was sent to the family in the hope of bringing a smile or two and showing that we are thinking of them. Miss Nkosi thanked iWYZE for the outreach and mentioned that as everyday passes, the trauma is slowly subsiding.
Joyful moments followed as the wedding could continue as originally planned and they are now focusing on their new life together.
Thank you
Thank you thank you! I appreciate it very much :-)
You are so kind and caring! Thank you, iWYZE! All the trauma and bad memories relating to the accident will now definitely be something of the past.
Thank you again :-)
Jan 26, 2022
Our customer, Dr. Matthew Mdluli* was involved in a horrible hijacking. Her car and valuables were forcefully taken from her.
Dear iWYZE Claims Department
I would like to formally and sincerely express my gratitude for the exceptional service you have given me after a horrible ordeal.
Thank you ever so, for the compassion you have shown towards me. Your exceptional service made my claiming process to be a pleasant experience. From Judith* who assisted me when I made the first call, Marcus* who took his time and called me after sending me an email requesting supporting documents. How can I forget another lady consultant that assisted me when I was making a follow up call. I was satisfied with the response and outcome of the claim.
Lastly , may I thank Ms Aahna whom immediately after returning to work from festive, took her time and called me to check up on how I was holding up. The team also went an extra-mile and sent me a gift to cheer me up, much needed for the body.
Sincerely
Dr. Matthew Mdluli*
Oct 11, 2021
Our customer, Mrs Makapela* was involved in a very serious vehicle accident. She sustained multiple injuries and has a long road ahead until full recovery. To lift her spirits and show we care, Magical Moments arranged for a care pack to be delivered to her home.
Thank you!
Wow wow so beautiful 😻. I am speechless. I am very happy.
Brilliant Brilliant 🙌👏👏❤️🎁🥰
The care pack is amazing, but it is not about the size of the hamper or the content, it is the outreach to me. I am grateful for the support. It brought light and hope in my life and that is priceless.
iWYZE touched my soul and I feel part of a family. I pray for a long and successful business growth for iWYZE. Keep on with the good work. More blessing to you 🥰⭐️
Sep 9, 2021
Our iWYZE customer, Mrs Molope’s* whole house burnt down after a fire started at the distribution board. They escaped the fire unharmed, but unfortunately lost everything. They were not only very traumatised after witnessing the events and fleeing to safety, but also very heartsore after losing all their personal belongings and memorabilia. The family’s care pack consisted of snacks, pampering products, a soft toy teddy bear for her 3-year-old girl, as well as a travelling bag. As they are between houses and staying with friends, the travel bag will make their commute easier.
🥰 What a beautiful way to start my day! ❤❤ I'm overwhelmed. Thank you so much! My care pack arrived and I'm over the moon 💃🏽💃🏽💃🏽.
Thank you so much sometimes when we paying for insurances, we always think they are just making business. Once you want to claim they give you hustles but today iWYZE proved me wrong all my claims were processed and on top of that they are spoiling me and my family🥺 something I never thought will happen.
I thank you for being with me in my trying times. May God bless you 🥰
Aug 31, 2021
Due to the recent riots in KZN, Mrs Naidu* lost her job at a big franchise retail store and the family found themselves in a dire situation. Magical Moments sent the family a food voucher to assist during these difficult times. Then there were good news – Mrs Naidu* will be starting a new job in another big retail store soon.
Hello, We sincerely appreciate the kind gesture may the Lord's blessings b with u and ur company always ...God works in mysterious ways ...slowly things are starting to be back to normal ...thank u so much ...i have tears typing this ...have a good and blessed day 🤗🙏😇
God is good, going to start my new work soon.
And I will definitely bless someone else as well.
Kind regards
Mrs Naidu and family
Jul 29, 2021
Mr Kennedy's* wife recently passed away and to show our condolences, we arranged for a sympathy care pack to be delivered to his home.
Thank you very much for the beautiful flowers and lovely chocolate basket. I do appreciate it.
Kind regards
Mr. Kennedy
Jul 20, 2021
With the cold winter months fast approaching, everybody needs a little shelter from the 'storm'. Each winter warmer care package contains a soft blanket, scarf, beanie, hot chocolate, coffee and delicious snacks, as well as. retail gift card.
Thank you ever so much iWYZE for the wonderful gift you gave me.
I am highly appreciating your unconditional giving. May the most-high God I serve richly bless you all in Jesus Christ's name.
Amen.
Mrs. Majoro*
May 1, 2021
On their way to check into a guest house in Durban, our customers, Mrs Mlandeli* and her 8-year-old daughter, were involved in a bumper bashing. The driver of the other car stopped and walked towards their car, knocked on their car window, Mrs Mlandeli’s daughter thought it was a hijacking and was immediately terrified. The guest house owners and personnel reassured and helped her to the safety of the guest house. Naturally for an 8-year-old, this was extremely frightening and traumatic. Magical Moments arranged personalised care packs for mom and daughter.
Thank you!
Got our beautiful hamper today. Thank you very much, exceeded my expectations. Thank you, you are an angel.
Apr 1, 2021
Our customer, Mrs. Ngidi* has been through a very challenging medical procedure. Magical Moments sent her a personalised care pack to brighten her day and showing our support during a difficult time.
Thank you!
I have just received my package. I'm overwhelmed with emotion. You have really
lifted my spirits!
*Pseudonyms and stock photos used in compliance with the OM Insure Privacy Policy.
