Call us 0860 93 94 93 or we will call you back
HOW TO SUBMIT A FUNERAL CLAIMWe understand that at a time like this, you need all the support you can get. That’s why we aim to process all valid claims as quickly as possible.
THESE ARE THE STEPS to follow when claiming from your benefit:1. REPORT THE DEATHIf the death has not been reported by the executor, bank, trust company, funeral parlour, etc., please report thedeath to your nearest Home Affairs office that will also provide you with the official death certificate.
2. GATHER AND COMPLETE THE REQUIRED DOCUMENTSPlease provide us with the following documents to support your claim:
3. REPORT THE CLAIM TO iWYZEClaims may be registered by calling us or via the wyzeHUB platform:Tel. No: 0860 93 94 93wyzeHUB: https://hub.iwyze.co.za/
4. SUBMIT THE DOCUMENTS TO iWYZEEmail: funeralclaims@iwyze.co.zawyzeHUB: https://hub.iwyze.co.za/Post: iWYZE Funeral, PO Box 6107, Johannesburg, 2000
We’ll let you know if we need any additional forms or documents.
Frequently asked Questions
THESE ARE THE STEPS to follow when claiming from your benefit:1. REPORT THE DEATHIf the death has not been reported by the executor, bank, trust company, funeral parlour, etc., please report thedeath to your nearest Home Affairs office that will also provide you with the official death certificate.
2. GATHER AND COMPLETE THE REQUIRED DOCUMENTSPlease provide us with the following documents to support your claim:
- Completed Funeral Claim Form (included in the Claims pack or available as a downloadable form at www.iwyze.co.za)
- Certified copies:
- Identity document (ID), (green bar-coded or smart card ID) of the:
- beneficiary
- claimant (if different to beneficiary)
- deceased
- Death certificate (provided by the Department of Home Affairs)
- Identity document (ID), (green bar-coded or smart card ID) of the:
- Consent letter (provided by us)
- Copies of the following completed forms (provided by the Department of Home Affairs):
- DHA 1663 (Notice of Death)
- DHA 14 (Burial Order)
- Police report (required in any event where the insured person died from unnatural causes)
3. REPORT THE CLAIM TO iWYZEClaims may be registered by calling us or via the wyzeHUB platform:Tel. No: 0860 93 94 93wyzeHUB: https://hub.iwyze.co.za/
4. SUBMIT THE DOCUMENTS TO iWYZEEmail: funeralclaims@iwyze.co.zawyzeHUB: https://hub.iwyze.co.za/Post: iWYZE Funeral, PO Box 6107, Johannesburg, 2000
We’ll let you know if we need any additional forms or documents.
Frequently asked Questions